BPEM billing exception agent: demo
2:43Ranks the billing exception worklist, explains the likely cause of each case and proposes a fix for a specialist to approve.
Demo with sample data.
About this agentS/4HANA Utilities · SAP BRIM · AI & Data
Senior, US-based SAP and AI consultants for the systems that run your business
S/4HANA Utilities, IS-U and SAP BRIM for utilities, telecom, financial services and toll, plus integration, master data, SuccessFactors HR, and data and AI on Databricks and AWS. Directly, or as a subcontractor to your system integrator.
Recent engagements
- Northeast utilitySAP IS-U, Customer Management and FSM
- Northeast toll agencySAP BRIM architecture and implementation
- Tier 1 West Coast utilityC4C, Service Cloud V2, Emarsys advisory
- California county governmentSuccessFactors implementation and support
Client names stay confidential. References on request under NDA.
Industries we support
Who we work for
- 01
Utilities
IS-U and S/4HANA Utilities for electric, gas, water and wastewater, customer management and C4C, Service Cloud V2 and Emarsys, plus the move to S/4HANA.
Utilities - 02
Toll agencies
SAP BRIM for tolling. Recent work includes SAP BRIM architecture and implementation for a Northeast toll agency.
Toll - 03
System integrators
Senior, US-based BRIM, FI-CA and IS-U consultants for a seat or a workstream on your program. You interview them first.
Partners - 04
Data teams
Billing, meter and customer data from SAP, modelled on Databricks and AWS. People make the decisions.
AI & Data
What we support, by area
Tap an area to see details.
The problem
BPEM backlogs grow, and the same billing exceptions come back every cycle.
What we do
We work the BPEM cases, then fix the configuration that keeps creating them.
- Billing and invoicing run support
- Exceptions worked to root cause
- FI-CA payments, dunning and installment plans
The problem
The move to S/4HANA Utilities has no agreed path, and billing has to keep working through it.
What we do
We assess readiness and plan the migration path, the data work and the billing checks, so the numbers can be proven before cutover.
- Readiness assessment and roadmap
- Data readiness for BP, contract accounts and devices
- Billing parallel-run planning
The problem
New products and pricing outgrow the billing design, and charges are hard to trace.
What we do
We design SOM, Convergent Charging, Convergent Invoicing and FI-CA around the products you want to sell.
- Subscription order design
- Each charge traceable from usage record to invoice line
- FI-CA and RAR reconciled
The problem
Agents switch between systems and quote stale balances.
What we do
We connect SAP C4C or Service Cloud V2 to S/4HANA Utilities, so agents work from live SAP data in one view.
- One customer view with live SAP data
- Guided moves, reads and payment arrangements
- Disputes and BPEM status visible to agents
The problem
SAP billing, meter and customer data is there, but every report tells a different story.
What we do
We build a governed Databricks lakehouse on AWS from your SAP data, with one definition per KPI and AI that supports specialists.
- SAP data with its meaning intact
- One certified definition per KPI
- Anomaly detection with human approval
The problem
Onboarding, training and workforce data live in emails, spreadsheets and several systems.
What we do
We implement and support SAP SuccessFactors and connect it to S/4HANA and payroll.
- Employee Central as the system of record
- Onboarding and required training by role
- HR to payroll integration
The problem
BPEM backlogs grow, and the same billing exceptions come back every cycle.
What we do
We work the BPEM cases, then fix the configuration that keeps creating them.
- Billing and invoicing run support
- Exceptions worked to root cause
- FI-CA payments, dunning and installment plans
The problem
The move to S/4HANA Utilities has no agreed path, and billing has to keep working through it.
What we do
We assess readiness and plan the migration path, the data work and the billing checks, so the numbers can be proven before cutover.
- Readiness assessment and roadmap
- Data readiness for BP, contract accounts and devices
- Billing parallel-run planning
The problem
New products and pricing outgrow the billing design, and charges are hard to trace.
What we do
We design SOM, Convergent Charging, Convergent Invoicing and FI-CA around the products you want to sell.
- Subscription order design
- Each charge traceable from usage record to invoice line
- FI-CA and RAR reconciled
The problem
Agents switch between systems and quote stale balances.
What we do
We connect SAP C4C or Service Cloud V2 to S/4HANA Utilities, so agents work from live SAP data in one view.
- One customer view with live SAP data
- Guided moves, reads and payment arrangements
- Disputes and BPEM status visible to agents
The problem
SAP billing, meter and customer data is there, but every report tells a different story.
What we do
We build a governed Databricks lakehouse on AWS from your SAP data, with one definition per KPI and AI that supports specialists.
- SAP data with its meaning intact
- One certified definition per KPI
- Anomaly detection with human approval
The problem
Onboarding, training and workforce data live in emails, spreadsheets and several systems.
What we do
We implement and support SAP SuccessFactors and connect it to S/4HANA and payroll.
- Employee Central as the system of record
- Onboarding and required training by role
- HR to payroll integration
Demos
Watch two agents work a worklist
Short demos of the BPEM billing exception agent and Credit and collections decision support. Sample data. Each agent page has the pilot path and detail.
Credit and collections decision support: demo
1:33AI-assisted decision support for collections teams. Rules drive the recommendation; a named approver signs off. Read-only, with nothing written back to SAP; pilots run in shadow mode.
Demo with sample data.
About this agentPartner programs
SAP PartnerEdgeDatabricks PartnerAWS Partner
We work in your own SAP systems, BTP tenants and cloud accounts, including SAP hosted on AWS. Trademarks belong to their owners.
Tell us which system is failing, or which seat needs filling
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